The first time I ordered these I had to send them back and get a size up because they were WAY TOO SMALL. Like my foot was squished and my calf was suffocated. I'm normally a size ten so I ended up getting these in a size 11 and they were way better. The calf was still a little tight though so if you don't have super skinny calves either then you may even want to go two sizes up. The packaging I received the boots in was terrible- like went through a shredder and survived terrible. I have a feeling it may have been because it wasn't through prime shipping when I got these? I don't know. I think in the description it tells you that these shoes will stretch- they don't - what you feel is what you get, so make sure they feel good. My boots are still in really good quality and I have worn them periodically over the last few months and they've held up really well. They are super cute too so I'm overall happy that I got them.